MediaSilo experienced a notice incident on October 20, 2025 affecting Web Application and iOS App and 1 more component, lasting 6h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File Download
Update timeline
- identified Oct 20, 2025, 04:43 PM UTC
We have identified a service interruption that has caused possible instability issues to the system and may impact use of service. We have identified this issue through one of our upstream providers and are currently working on the issue.
- monitoring Oct 20, 2025, 10:21 PM UTC
This is now resolved. We are now currently monitoring the situation.
- resolved Oct 20, 2025, 11:15 PM UTC
This incident has been resolved.