MediaSilo Outage History

MediaSilo had 2 outages in the last 2 years totaling 8h 22m of downtime — averaging 0.1 incidents per month.

There were 2 MediaSilo outages since June 12, 2025 totaling 8h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mediasilo.com

Notice October 20, 2025

Service Interruption

Detected by Pingoru: Oct 20, 2025, 04:43 PM UTC
Resolved: Oct 20, 2025, 11:15 PM UTC
Duration: 6h 31m

Affected: Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File DownloadSpotlightSafeStreamEmail DeliverySSOSFTP

Timeline · 3 updates

identified Oct 20, 2025, 04:43 PM UTC

We have identified a service interruption that has caused possible instability issues to the system and may impact use of service. We have identified this issue through one of our upstream providers and are currently working on the issue.
monitoring Oct 20, 2025, 10:21 PM UTC

This is now resolved. We are now currently monitoring the situation.
resolved Oct 20, 2025, 11:15 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Service Offline

Detected by Pingoru: Jun 12, 2025, 07:29 PM UTC
Resolved: Jun 12, 2025, 09:20 PM UTC
Duration: 1h 50m

Timeline · 3 updates

identified Jun 12, 2025, 07:29 PM UTC

We have identified a service interruption from a widespread GCP outage that has caused MediaSilo to go offline. We are currently monitoring the outage and working to release an update to bring the platform back online.
monitoring Jun 12, 2025, 08:35 PM UTC

MediaSilo is now back online and we are currently monitoring the system's recovery. There may be delays in video processing while the queue is being processed.
resolved Jun 12, 2025, 09:20 PM UTC

This has now been resolved.

Read the full incident report →