MediaSilo experienced a major incident on June 12, 2025 affecting Web Application and iOS App and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationiOS AppMacOS ApplicationAndroid AppWindows ApplicationFile IngestMediaSilo for tvOSVideo PlaybackImage and Document PreviewsSource File Download
Update timeline
- identified Jun 12, 2025, 07:29 PM UTC
We have identified a service interruption from a widespread GCP outage that has caused MediaSilo to go offline. We are currently monitoring the outage and working to release an update to bring the platform back online.
- monitoring Jun 12, 2025, 08:35 PM UTC
MediaSilo is now back online and we are currently monitoring the system's recovery. There may be delays in video processing while the queue is being processed.
- resolved Jun 12, 2025, 09:20 PM UTC
This has now been resolved.