meddbase incident
Performance timeout issue impacting some UK customers
meddbase experienced a minor incident on May 20, 2025 affecting Application Access and Critical Services, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2025, 09:27 AM UTC
We are currently experiencing performance issues with our back-end databases, which may be causing timeouts for some UK customers. To resolve the problem, we will be performing a system restart. This may temporarily require some users to log back into the application. We are actively monitoring the situation and will continue to provide updates on this status page.
- monitoring May 20, 2025, 09:54 AM UTC
We have now implemented the restart and are actively monitoring the situation to ensure it is resolved.
- resolved May 20, 2025, 12:59 PM UTC
The issue has now been stabilised, and we will be implementing additional changes this evening to ensure it is fully resolved. We will continue to monitor the situation closely until all updates have been completed.