meddbase experienced a critical incident on February 20, 2024 affecting Application Access and Critical Services and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2024, 10:14 AM UTC
We are aware of performance and access related issues affecting all UK environments. Our engineers are investigating and updates will be provided via out Status Page
- identified Feb 20, 2024, 10:35 AM UTC
The cause has been identified as an underlying service on one of our backend servers. This services was consuming most of the bandwidth within our data centre. Restoring of access to the main Meddbase Application in progress
- monitoring Feb 20, 2024, 10:46 AM UTC
Access to all UK environments restored. Our engineers are monitoring the performance across all systems.
- resolved Feb 20, 2024, 11:23 AM UTC
Our engineers were notified by our monitoring systems of performance issues at 10:05 AM, This was soon identified as a large data transfer operation causing excessive bandwidth consumption within our data centre, affecting our internal operations, application access, and overall performance. Once the cause was identified and stopped, our monitoring systems informed us that our available bandwidth had been restored allowing access to all UK based Meddbase environments. We apologise for any inconvenience this may have caused and continue to monitor system stability.