meddbase experienced a critical incident on March 21, 2024 affecting Application Access and Critcal Services and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2024, 01:59 PM UTC
We are aware of login issues affecting our Canadian environments. Our engineers are investigating. We will update our status page as soon as we have more information.
- monitoring Mar 21, 2024, 03:04 PM UTC
Access to all Canadian environments has been restored. We are monitoring to ensure its stability.
- resolved Mar 21, 2024, 05:10 PM UTC
System stability restored and cause identified. An update to the operating system of the servers hosting the Canadian environments caused an unforeseen issue which has since been resolved and measures put in place to prevent it happening again in the future Thank you for your patience and we apologies for any inconvenience caused.