meddbase experienced a major incident on April 3, 2024 affecting Critical Services and Critcal Services and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Critical ServicesCritcal ServicesCritcal ServicesCritcal Services
Update timeline
- identified Apr 03, 2024, 04:11 PM UTC
We are aware of an issue affecting SMS messaging from the Meddbase application. This will also impact the sharing of secure documents as they utilise SMS two-factor authentication. At this point, we know the cause and are working on a resolution. We apologise for any inconvenience caused during this time.
- resolved Apr 03, 2024, 04:26 PM UTC
SMS functionality has been restored. Please continue to use this service as normal and re-send any messages or secure documents accordingly. We thank you for your understanding and apologise for any inconvenience caused.