meddbase experienced a minor incident on April 18, 2024 affecting Application Access and Critical Services and 1 more component, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Application AccessCritical ServicesNon-Critical Services
Update timeline
- investigating Apr 18, 2024, 09:08 AM UTC
We are aware of an issue affecting general performance of the application. We are in the process of pinpointing the affecting features and cause. We apologise for any inconvenience caused and will be sure to keep you updated as we investigate.
- monitoring Apr 18, 2024, 10:17 AM UTC
Network based issue identified only affecting UK based clients using their own SMTP servers to send emails. This has since been resolved. We are monitoring to confirm system stability.
- resolved Apr 18, 2024, 01:19 PM UTC
This incident has been resolved.