MealSuite Outage History

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MealSuite had 6 outages in the last 2 years totaling 9h 47m of downtime — averaging 0.2 incidents per month.

There were 6 MealSuite outages since June 25, 2024 totaling 9h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mealsuite.com

Minor January 12, 2026

MealSuite Support Notification- Core Tray Tickets

Detected by Pingoru
Jan 12, 2026, 09:17 PM UTC
Resolved
Jan 12, 2026, 11:07 PM UTC
Duration
1h 50m
Affected: MealSuite TouchMealSuiteMealSuite Point of Sale
Timeline · 2 updates
  1. investigating Jan 12, 2026, 09:17 PM UTC

    The MealSuite technical teams are investigating reports of the inability to generate reports within our Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications. We will continue to provide you updates as we progress through the investigation.

  2. resolved Jan 12, 2026, 11:07 PM UTC

    The technical teams at MealSuite have successfully addressed and resolved all previously reported issues that were causing difficulties in generating reports within our Core application. As a result of their efforts, the reporting functionality is now fully operational and performing as expected.

Read the full incident report →

Minor December 19, 2025

MealSuite Support Notification

Detected by Pingoru
Dec 19, 2025, 04:17 PM UTC
Resolved
Dec 19, 2025, 04:48 PM UTC
Duration
31m
Affected: MealSuite TouchMealSuiteMealSuite Point of Sale
Timeline · 3 updates
  1. investigating Dec 19, 2025, 04:17 PM UTC

    The MealSuite technical team is currently investigating reports of issues accessing the MealSuite Core application. These difficulties appear to be linked to connectivity problems with certain internet service providers. We are actively working to resolve this and restore full access. ​ Please note that this may also affect your ability to use Core and generate information in our Touch and POS applications.

  2. investigating Dec 19, 2025, 04:17 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 19, 2025, 04:48 PM UTC

    The MealSuite technical teams have resolved all issues, and Core, Touch and POS are now fully operational. The issues was traced to connectivity with specific internet service providers, and the necessary corrections have been implemented. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve it.

Read the full incident report →

Major June 5, 2025

MealSuite Support Notification POS

Detected by Pingoru
Jun 05, 2025, 07:20 PM UTC
Resolved
Jun 05, 2025, 07:29 PM UTC
Duration
8m
Affected: MealSuite Point of Sale
Timeline · 2 updates
  1. investigating Jun 05, 2025, 07:20 PM UTC

    The MealSuite technical teams are investigating reports of the inability to access our POS and/or Touch applications. This does not impact your ability to access our Core application.

  2. resolved Jun 05, 2025, 07:29 PM UTC

    The MealSuite technical teams have resolved any issues impacting POS.

Read the full incident report →

Notice May 13, 2025

Synergy Outage 05/13/2025

Detected by Pingoru
May 13, 2025, 04:45 PM UTC
Resolved
May 13, 2025, 05:29 PM UTC
Duration
44m
Affected: MealSuite TouchMealSuiteMealSuite Point of Sale
Timeline · 5 updates
  1. investigating May 13, 2025, 04:45 PM UTC

    Date: May 13, 2025 Time: 11:45am CST The MealSuite technical teams are investigating reports of the inability to access our MealSuite Core application in our Synergy Database. This may impact your ability to access Core, as well as generate information in our Touch and POS applications.

  2. investigating May 13, 2025, 05:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 13, 2025, 05:28 PM UTC

    Date: May 13, 2025 Time: 12:25 pm CST Our technical team has identified and resolved the issue that was preventing access to the MealSuite Core, Touch, and POS applications within the Synergy Database. We appreciate your patience while we worked to resolve this matter. If you are still experiencing any issues, please don’t hesitate to contact us at [email protected].

  4. investigating May 13, 2025, 05:28 PM UTC

    We are continuing to investigate this issue.

  5. resolved May 13, 2025, 05:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2025

MealSuite Support Notification 02/19/2025- POS & Touch

Detected by Pingoru
Feb 19, 2025, 05:24 PM UTC
Resolved
Feb 19, 2025, 06:35 PM UTC
Duration
1h 10m
Affected: MealSuite TouchMealSuite Point of Sale
Timeline · 3 updates
  1. investigating Feb 19, 2025, 05:24 PM UTC

    The MealSuite technical teams are investigating reports of the inability to access our POS and/or Touch applications. This does not impact your ability to access our Core application.

  2. identified Feb 19, 2025, 05:51 PM UTC

    The MealSuite technical teams have identified an issue with our database provider. To resolve this, we are initiating a backup, with an estimated resolution time of 60 minutes. This issue is impacting Touch and POS functionality, and we expect full service to be restored by 12:40 PM. We apologize for the disruption and appreciate your patience as we work to resolve this as quickly as possible. We will continue to provide you updates as we progress through this issue.

  3. resolved Feb 19, 2025, 06:35 PM UTC

    The MealSuite technical teams have resolved all issues, and Touch and POS are now fully operational. If you attempted to place orders just before the outage, we recommend submitting them again. We appreciate your patience and apologize for the disruption.

Read the full incident report →

Minor November 1, 2024

MealSuite Support Notification - Synergy

Detected by Pingoru
Nov 01, 2024, 01:37 PM UTC
Resolved
Nov 01, 2024, 06:59 PM UTC
Duration
5h 22m
Affected: MealSuite TouchMealSuiteMealSuite Point of Sale
Timeline · 4 updates
  1. investigating Nov 01, 2024, 01:37 PM UTC

    The MealSuite technical teams are investigating reports of the inability to access our Synergy Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.

  2. investigating Nov 01, 2024, 02:04 PM UTC

    The MealSuite technical teams are continuing to investigate reports of intermittent login issues to our Synergy Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.

  3. monitoring Nov 01, 2024, 02:52 PM UTC

    The MealSuite technical teams have been able to isolate the issue specific to Cogeco Internet Services in Ontario and their resellers. If you are using this internet provider, you may experience difficulties accessing Core and generating information in our Touch and POS applications. As the current issue is specific to Cogeco service providers, we will pause progress updates for now. We will send you an update as soon as we receive confirmation of a resolution from Cogeco.

  4. resolved Nov 01, 2024, 06:59 PM UTC

    The MealSuite technical teams have received confirmation that the issue specific to Cogeco Internet Services in Ontario and their resellers has been resolved.

Read the full incident report →