Mavenlink experienced a critical incident on July 17, 2024 affecting Kantata OX Insights and Kantata OX Audit Logs, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2024, 02:07 AM UTC
We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.
- investigating Jul 17, 2024, 02:21 AM UTC
We are continuing to investigate the issue with Insights and Audit Logs.
- investigating Jul 17, 2024, 02:29 AM UTC
We are currently investigating a service disruption with our BI partner's platform.
- identified Jul 17, 2024, 03:02 AM UTC
Our BI partner is experiencing issues with their platform. As such, Insights and Audit Logs will be unavailable until the issues are resolved. We sincerely apologize for this disruption in service and for any inconvenience or frustration that has resulted.
- monitoring Jul 17, 2024, 04:24 AM UTC
Our BI partner has resolved the issues and is currently monitoring the situation to ensure a full resolution. Insights and Audit Logs are now operational. We thank you for your patience during this time, and once again, apologize for any frustration or inconvenience caused.
- resolved Jul 17, 2024, 05:01 AM UTC
This incident has been resolved. Insights and Audit Logs are back to normal. Thank you for your patience!