Mavenlink experienced a critical incident on October 1, 2024 affecting Kantata OX Insights, lasting 6h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2024, 11:22 AM UTC
There's a known issue when trying to access Insights. Our team is investigating this issue.
- investigating Oct 01, 2024, 12:32 PM UTC
We're continuing to investigate the issue and will provide additional information as we have it.
- identified Oct 01, 2024, 12:42 PM UTC
We've identified the issue causing the errors when attempting to access Insights and are actively working towards a resolution.
- identified Oct 01, 2024, 02:34 PM UTC
We are still working on towards a resolution. We appreciate your patience and apologize for the disruption has caused.
- identified Oct 01, 2024, 03:19 PM UTC
We are in the process of deploying a fix. This was the caused by a misconfiguration resulting in the usage of an expired key, and only affected the access to viewing Insights dashboards within Kantata OX. All data loads have been running as normal with no impact on the data. We apologize again for the disruption this has caused.
- monitoring Oct 01, 2024, 03:43 PM UTC
We've implemented a fix and are seeing Insights dashboards loading successfully. We'll continue to monitor for any issues that arise. We apologize again for the disruption this has caused.
- resolved Oct 01, 2024, 06:11 PM UTC
We've confirmed that access to Insights dashboards within Kantata OX has been restored and are going to mark this incident as resolved. An RCA will be provided for this incident within 30 days. We greatly apologize for this disruption even more so at the beginning of the month.