Matterport incident

Missing mattertags and highlight reels

Minor Resolved View vendor source →

Matterport experienced a minor incident on April 25, 2018, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2018, 11:35 PM UTC
Resolved
Apr 26, 2018, 01:27 AM UTC
Duration
1h 51m
Detected by Pingoru
Apr 25, 2018, 11:35 PM UTC

Update timeline

  1. identified Apr 25, 2018, 11:35 PM UTC

    We're having an issue with Mattertags and other model data made in the last week missing in Showcase and Workshop, and are working to restore them.

  2. monitoring Apr 26, 2018, 12:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 26, 2018, 01:27 AM UTC

    This incident has been resolved.