Matterport incident

buy.matterport.com Experiencing Issues

Major Resolved View vendor source →

Matterport experienced a major incident on December 3, 2018 affecting Shopping Cart, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2018, 04:16 PM UTC
Resolved
Dec 03, 2018, 05:54 PM UTC
Duration
1h 38m
Detected by Pingoru
Dec 03, 2018, 04:16 PM UTC

Affected components

Shopping Cart

Update timeline

  1. investigating Dec 03, 2018, 04:16 PM UTC

    We are seeing an elevated number of issues logging into and using buy.matterport.com. We are investigating this issue and will continue to update you as new information becomes available.

  2. investigating Dec 03, 2018, 05:54 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 03, 2018, 05:54 PM UTC

    This incident has been resolved.