Matterport incident

Matterport Cloud Services - Space Processing

Minor Resolved View vendor source →

Matterport experienced a minor incident on June 11, 2020 affecting Cloud and Space Processing, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2020, 10:30 PM UTC
Resolved
Jun 12, 2020, 01:17 AM UTC
Duration
2h 47m
Detected by Pingoru
Jun 11, 2020, 10:30 PM UTC

Affected components

CloudSpace Processing

Update timeline

  1. investigating Jun 11, 2020, 10:30 PM UTC

    Some models may fail processing or have a delay in processing due to large processing queue size. We are working to increase processing capacity.

  2. investigating Jun 11, 2020, 10:30 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 12, 2020, 01:17 AM UTC

    This incident has been resolved. We will be processing the failed models and any model already processing are in progress.