Matterport experienced a notice incident on March 19, 2021 affecting Cloud, lasting 2d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Cloud
Update timeline
- investigating Mar 19, 2021, 11:57 PM UTC
We are currently investigating a possible issue with the Schematic Floor Plan ordering system. You may see orders being delivered closer to the end of the 2-business day SLA or longer. We apologize for this delay and are looking into why some orders are taking longer than usual.
- resolved Mar 22, 2021, 03:27 PM UTC
The team that processes floor plan orders is receiving the orders and are completing within the expected SLA of 2 business days.