Matterport incident

Some models have scan points that can't be navigated. A spinning circle appears.

Minor Resolved View vendor source →

Matterport experienced a minor incident on April 29, 2021 affecting 3D Showcase and Workshop, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2021, 12:50 AM UTC
Resolved
Apr 29, 2021, 03:56 AM UTC
Duration
3h 5m
Detected by Pingoru
Apr 29, 2021, 12:50 AM UTC

Affected components

3D ShowcaseWorkshop

Update timeline

  1. investigating Apr 29, 2021, 12:50 AM UTC

    We are aware that in some models on the matterport cloud, there are scan points that can't be navigated to. The problem causes the screen to have a spinning circle icon to appear, which doesn't go away. This issue is being actively worked on to resolve it.

  2. resolved Apr 29, 2021, 03:56 AM UTC

    This incident has been resolved.