Matterport experienced a major incident on May 28, 2021 affecting Cloud, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud
Update timeline
- investigating May 28, 2021, 05:14 PM UTC
We've been notified about an internal server error when attempting to log in via SSO. We are investigating and will update when we have more information. If you do not sign into my.matterport.com using SSO, you are not affected.
- monitoring May 28, 2021, 05:33 PM UTC
We've found the root cause and applied a change. We are now seeing successful SSO logins. We will continue to monitor the situation.
- resolved May 28, 2021, 09:03 PM UTC
This incident has been resolved.