Matterport experienced a major incident on June 8, 2021 affecting 3D Showcase and Workshop and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
3D ShowcaseWorkshopCloudShopping CartSpace StatisticsAPI
Update timeline
- investigating Jun 08, 2021, 10:20 AM UTC
Matterport Cloud is currently experiencing some issues which are preventing users from logging in to their account, users viewing models and accessing the Matterport site as a whole. We apologize for the inconvenience while we investigate.
- identified Jun 08, 2021, 10:32 AM UTC
We are monitoring a performance impact from Fastly.com which seems to be affecting the performance of Matterport components.
- resolved Jun 08, 2021, 11:05 AM UTC
This incident has been resolved