Matterport incident

Cloud Services Outage

Major Resolved View vendor source →

Matterport experienced a major incident on July 15, 2021 affecting 3D Showcase and Workshop, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2021, 06:27 PM UTC
Resolved
Jul 15, 2021, 09:35 PM UTC
Duration
3h 8m
Detected by Pingoru
Jul 15, 2021, 06:27 PM UTC

Affected components

3D ShowcaseWorkshop

Update timeline

  1. investigating Jul 15, 2021, 06:27 PM UTC

    We're experiencing some issues in production. The issue has been escalated and actively being investigated

  2. monitoring Jul 15, 2021, 06:54 PM UTC

    A fix has been implemented. We will continue to monitor.

  3. resolved Jul 15, 2021, 09:35 PM UTC

    This incident has been resolved.