Matterport experienced a major incident on September 17, 2021 affecting Shopping Cart, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Shopping Cart
Update timeline
- investigating Sep 17, 2021, 04:01 PM UTC
We are investigating an issue with our Tax provider. Checkouts on Cart may fail. We apologize for any inconvenience. Thank you for your patience.
- monitoring Sep 17, 2021, 05:11 PM UTC
The issue has been identified and has been addressed. Orders should be able to be completed. We will continue to monitor the situation.
- resolved Sep 17, 2021, 07:14 PM UTC
This incident has been resolved.