Matterport experienced a minor incident on October 17, 2021 affecting Capture App, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Capture App
Update timeline
- investigating Oct 17, 2021, 10:29 PM UTC
There is an issue with a third-party server, causing Android Capture to close after a clean installation. Existing users should not be affected.
- monitoring Oct 17, 2021, 11:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 18, 2021, 01:43 AM UTC
This incident has been resolved.