Matterport experienced a major incident on August 25, 2022 affecting Add ons, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2022, 03:36 PM UTC
We are actively investigating an issue where Schematic Floor Plans cannot be downloaded. We apologize for the inconvenience.
- identified Aug 25, 2022, 03:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2022, 04:30 PM UTC
There was a known issue with downloading floor plan orders which occurred between approximately 2022-08-25 01:36 Pacific until approximately 22-08-25 9:30 Pacific. The issue has been been fixed for new orders, however some floor plans might still fail to download. The engineering team is taking corrective measures to fix affected orders. No action on customer part is necessary. We appreciate your patience.
- resolved Aug 25, 2022, 05:53 PM UTC
This issue has been resolved. Any schematic floor plans that were previously erroring out when trying to download are available now.