Matterport experienced a minor incident on October 25, 2022 affecting 3D Showcase, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
3D Showcase
Update timeline
- investigating Oct 25, 2022, 04:38 PM UTC
We are aware of an issue with Showcases being slow to load. We thank you for your patience while we investigate.
- identified Oct 25, 2022, 05:51 PM UTC
The issue has been identified with one of our Content Delivery Network (CDN) partners, and a fix is being implemented.
- resolved Oct 25, 2022, 06:38 PM UTC
This Showcase (model) loading issue has been resolved.