Matterport experienced a minor incident on September 4, 2024 affecting Cloud and Shopping Cart, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
CloudShopping Cart
Update timeline
- identified Sep 04, 2024, 07:09 PM UTC
We have been notified of a performance issue with billing related features, due to a degraded performance of a 3rd party tool. We are closely monitoring the progress for a resolution. We apologize for the inconvenience.
- monitoring Sep 04, 2024, 08:00 PM UTC
The 3rd party tool has implemented a fix and results are being monitored.
- resolved Sep 04, 2024, 11:41 PM UTC
This incident has been resolved.