Matterport incident

3D Showcases failing to load

Major Resolved View vendor source →

Matterport experienced a major incident on October 17, 2018 affecting 3D Showcase and Workshop, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2018, 07:00 PM UTC
Resolved
Oct 17, 2018, 08:28 PM UTC
Duration
1h 28m
Detected by Pingoru
Oct 17, 2018, 07:00 PM UTC

Affected components

3D ShowcaseWorkshop

Update timeline

  1. investigating Oct 17, 2018, 07:00 PM UTC

    We are currently investigating this issue.

  2. identified Oct 17, 2018, 07:42 PM UTC

    Many spaces are currently failing to load due to infrastructure issues between our CDN Fastly and AWS. This is affecting both 3D Showcase and Workshop. We will update as soon as we know more.

  3. monitoring Oct 17, 2018, 08:10 PM UTC

    All clear! Spaces are now loading normally again.

  4. resolved Oct 17, 2018, 08:28 PM UTC

    This incident has been resolved.