Matterport incident

Emergency Cloud Maintenance December 4th

Notice Resolved View vendor source →

Matterport experienced a notice incident on December 4, 2019 affecting 3D Showcase and Workshop and 1 more component, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2019, 11:50 PM UTC
Resolved
Dec 05, 2019, 05:53 AM UTC
Duration
6h 3m
Detected by Pingoru
Dec 04, 2019, 11:50 PM UTC

Affected components

3D ShowcaseWorkshopCloudShopping CartSpace ProcessingSpace Statistics

Update timeline

  1. investigating Dec 04, 2019, 11:50 PM UTC

    The Matterport Cloud (my.matterport.com/buy.matterport.com) will be in maintenance mode on Wednesday, December 4th, starting at 7:00pm PST and ending at 8:00pm PST. During these times, it will not be possible to change spaces or upload new models at my.mattport.com.

  2. resolved Dec 05, 2019, 05:53 AM UTC

    This incident has been resolved.