Matterport incident

Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region)

Minor Resolved View vendor source →

Matterport experienced a minor incident on September 10, 2024 affecting 3D Showcase and Workshop, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 03:54 AM UTC
Resolved
Sep 10, 2024, 05:04 AM UTC
Duration
1h 9m
Detected by Pingoru
Sep 10, 2024, 03:54 AM UTC

Affected components

3D ShowcaseWorkshop

Update timeline

  1. investigating Sep 10, 2024, 03:54 AM UTC

    We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing features for some users in this region. Our team is actively working with the CDN provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

  2. monitoring Sep 10, 2024, 04:32 AM UTC

    Models affected by this issue can now be viewed and edited, but we will continue monitoring.

  3. resolved Sep 10, 2024, 05:04 AM UTC

    This incident has been resolved.