Matterport incident

Outage in Telephone System - issues receiving incoming calls

Notice Resolved View vendor source →

Matterport experienced a notice incident on May 1, 2025, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 11:44 AM UTC
Resolved
May 01, 2025, 12:55 PM UTC
Duration
1h 11m
Detected by Pingoru
May 01, 2025, 11:44 AM UTC

Update timeline

  1. investigating May 01, 2025, 11:44 AM UTC

    We are currently experiencing an outage in our Telephone System which is affecting incoming calls. This might result in failed phone calls or longer waiting times. Our team is actively working towards solving this issue as quickly as possible. We apologise for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

  2. resolved May 01, 2025, 12:55 PM UTC

    The issue with incoming calls to Support has now been solved. We apologise for any inconvenience caused and thank you for your understanding.