MathWorks experienced a critical incident on May 24, 2025 affecting Add-On Explorer and Careers at MathWorks and 1 more component, lasting 12d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2025, 11:54 PM UTC
There is an issue with multiple applications. We are assessing impact and investigating the cause.
- investigating May 18, 2025, 11:54 PM UTC
We are continuing to investigate this issue.
- investigating May 19, 2025, 12:51 AM UTC
We are continuing to investigate this issue.
- investigating May 19, 2025, 03:41 AM UTC
We are continuing to investigate this ongoing issue. We will provide updates as they become available.
- investigating May 19, 2025, 12:28 PM UTC
We are continuing to investigate this issue.
- investigating May 19, 2025, 12:54 PM UTC
We are continuing to investigate this issue.
- investigating May 19, 2025, 01:46 PM UTC
We are continuing to investigate this issue.
- investigating May 19, 2025, 01:48 PM UTC
We are continuing to investigate this issue.
- investigating May 19, 2025, 09:05 PM UTC
We are continuing to investigate this issue.
- investigating May 20, 2025, 02:18 PM UTC
Adding ThingSpeak to the list of affected applications.
- investigating May 21, 2025, 07:45 PM UTC
Degradation: As of today, MathWorks Account SSO (Single Sign On) and Multi-factor authentication (MFA) are now working, which should fix many of the Sign-On and access issues users have experienced.
- investigating May 21, 2025, 08:14 PM UTC
Adding Cloud Center and MATLAB Mobile to impacted applications.
- investigating May 22, 2025, 06:57 PM UTC
Updating MATLAB Answers status to Outage.
- investigating May 23, 2025, 01:41 PM UTC
MATLAB Online and MATLAB Mobile have been restored. MathWorks Account is experiencing degradation in service which is preventing users from creating new accounts
- investigating May 24, 2025, 12:10 AM UTC
Thingspeak has been restored for existing users. MathWorks Account is experiencing degradation in service which is preventing users from creating new accounts. Some users who haven't signed in since 11 Oct 2024 will be unable to signin. Two step verification works intermittently.
- investigating May 24, 2025, 03:22 PM UTC
We are continuing to restore systems. More updates as they become available.
- investigating May 24, 2025, 03:30 PM UTC
Downloads is still in outage state.
- investigating May 26, 2025, 12:03 PM UTC
MathWorks experienced a ransomware attack. We have notified federal law enforcement of this matter. The attack affected our IT systems. Some of our online applications used by customers became unavailable, and certain internal systems used by staff became unavailable, beginning on Sunday, May 18. We have brought many of these systems back online and are continuing to bring other systems back online with the assistance of cybersecurity experts.
- investigating May 26, 2025, 07:06 PM UTC
MATLAB Grader and Cody have been restored for existing users.
- investigating May 27, 2025, 11:59 AM UTC
We are continuing to investigate this issue.
- investigating May 27, 2025, 05:04 PM UTC
MATLAB Answers and Cloud Center have been restored for existing users. File Exchange has been restored for existing users. It is operating in a degraded state with file viewing and GitHub sync not yet enabled.
- investigating May 28, 2025, 12:33 PM UTC
File Exchange - Installation of Hardware Support Packages is not currently enabled.
- investigating May 28, 2025, 04:21 PM UTC
File Exchange - GitHub Sync, Hardware Support Packages and Support packages are operating normally. File Viewing is not enabled. Add-on Explorer has been restored. It is operating in a degraded state with MathWorks products downloads not enabled.
- investigating May 29, 2025, 01:31 AM UTC
Downloads has been restored. License Center has been restored. You can now view and activate licenses, link to licenses, and manage users. However, it is currently operating in a degraded state, so detailed product data, product allocation, buying products, renewing maintenance, and adding new license administrators are not yet available. Add-on Explorer is still in a degraded state. MathWorks Product downloads is now enabled. Self-serve trials of products not currently licensed for is not enabled.
- investigating May 29, 2025, 09:11 PM UTC
MathWorks Account has been restored.
- investigating May 30, 2025, 03:33 PM UTC
File Exchange has been restored however some earlier GitHub submissions may not have posted yet.
- investigating Jun 03, 2025, 06:04 PM UTC
MathWorks Store has been restored. Some license options are not yet available. MATLAB and Simulink Course Schedule has been restored. Multi-attendee quotes are not yet available. License Center restored: product data, product allocation and adding new license administrators. License Center reports are not yet available.
- investigating Jun 04, 2025, 07:51 PM UTC
MATLAB and Simulink Course Schedule has been restored.
- investigating Jun 05, 2025, 02:35 PM UTC
MathWorks.com has been restored.
- investigating Jun 05, 2025, 03:24 PM UTC
Careers at MathWorks, Add-On Explorer, and MathWorks Store have been restored.
- resolved Jun 05, 2025, 09:28 PM UTC
License Center has been restored.