Masabi incident

[North America (NA)] Platform Incident - Degraded Approval Rates - Visa Credit Network

Masabi experienced a minor incident on September 17, 2026 affecting Chase, lasting 42m. The incident has been resolved; the full update timeline is below.

Started: Sep 17, 2026, 08:42 AM UTC
Resolved: Sep 17, 2026, 09:25 AM UTC
Duration: 42m
Detected by Pingoru: Sep 17, 2026, 08:42 AM UTC

Affected components

Chase

Update timeline

investigating Sep 17, 2026, 08:42 AM UTC

Status: Investigating Degraded Approval Rates - Visa Credit Network Please be advised that we continue to remain in contact with Visa as they work towards resolving the previously reported issue where some clients are experiencing lower-than-normal approval rates or response time latency for Visa Credit transactions. Updates will be published as new information is available. Affected components Chase (Degraded performance)
resolved Sep 17, 2026, 09:25 AM UTC

Status: Resolved Degraded Approval Rates - Visa Credit NetworkMitigation Please be advised that the previously reported issue where some clients experienced lower than normal approval rates or response time latency for Visa Credit transactions has been resolved as of 08:08 PM ET, September 16,2026. Affected components Chase (Operational)