Masabi incident
[North America (NA)] Incident Alert: Mastercard Gateway - North America (NAM) region
Masabi experienced a minor incident on September 17, 2026 affecting MPGS, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 08:25 AM UTC
Status: Investigating Mastercard has declared a service degradation for Mastercard Gateway that is ongoing. Impact Description: The issue is impacting Authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions. Teams are working towards mitigating the impact and are urgently investigating the underlying issue. Impact Start: 16 September 2026, 11:00 CT (16:00 UTC) Mastercard Reference Number: INC000000631845 Communications Reference ID: 233665 Affected components MPGS (Degraded performance)
- investigating Sep 17, 2026, 09:06 AM UTC
Status: Investigating The service degradation identified for Mastercard Gateway is ongoing. Impact Description: The issue is impacting Authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions. Teams are working towards mitigating the impact and are urgently investigating the underlying issue. Impact Start: 16 September 2026, 11:00 CT (16:00 UTC) Mastercard Reference Number: INC000000631845 Affected components MPGS (Degraded performance)
- investigating Sep 17, 2026, 09:47 AM UTC
Status: Investigating The service degradation identified for Mastercard Gateway is ongoing. Impact Description: The issue is impacting Authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions. Teams are working towards mitigating the impact and are urgently investigating the underlying issue. Impact Start: 16 September 2026, 11:00 CT (16:00 UTC) Mastercard Reference Number: INC000000631845 Affected components MPGS (Degraded performance)
- investigating Sep 17, 2026, 10:33 AM UTC
Status: Investigating The service degradation identified for Mastercard Gateway is ongoing. Impact Description: The issue is impacting Authorization of transactions, and impacted customers may see an increase in transaction timeouts and/or failed transactions. Teams are working towards mitigating the impact and are urgently investigating the underlying issue. Impact Start: 16 September 2026, 11:00 CT (16:00 UTC) Mastercard Reference Number: INC000000631845 Affected components MPGS (Degraded performance)
- resolved Sep 17, 2026, 01:43 PM UTC
Status: Resolved A service degradation has been resolved for Mastercard Gateway in the North America and Asia/Pacific regions. Impact Description: The issue was impacting Authorization of Visa transactions. Impacted customers may have experienced an increase in Visa transaction timeouts and/or failed Visa transactions. Impact Start: 15 September 2026, 01:30 CT (06:30 UTC) Impact End: 17 September 2026, 05:47 CT (10:47 UTC) Mastercard Reference Number: INC000000631845 Communications Reference ID: 233690 Affected components MPGS (Operational)