Masabi incident

[North America (NA)] Degraded Approval Rates - Mastercard Transactions

Minor Resolved View vendor source →

Masabi experienced a minor incident on October 1, 2026 affecting Chase, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 07:30 AM UTC
Resolved
Oct 01, 2026, 11:06 AM UTC
Duration
3h 36m
Detected by Pingoru
Oct 01, 2026, 07:30 AM UTC

Affected components

Chase

Update timeline

  1. investigating Oct 01, 2026, 07:30 AM UTC

    Status: Investigating Please be advised that Chase detected an issue where some clients are experiencing lower than normal approval rates or response time latency for Mastercard transactions. Chase in contact with the Mastercard Network and will continue to monitor the situation while the issue is being addressed. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Affected components Chase (Degraded performance)

  2. resolved Oct 01, 2026, 11:06 AM UTC

    Status: Resolved Please be advised that the previously reported issue where some clients experienced lower than normal approval rates or response time latency for Mastercard transactions has been resolved as of 04:00 AM ET. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Affected components Chase (Operational)