Masabi incident
[North America (NA)] Platform Incident - Degraded Approval Rates - Chase
Masabi experienced a minor incident on October 1, 2026 affecting Chase, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 02:08 PM UTC
Status: Investigating Please be advised Chase has detected an issue where some clients are experiencing lower than normal approval rates or response time latency. Chase is are actively addressing the issue and will publish an update as new information is available. Components Affected Stratus -> Operational Affected components Chase (Degraded performance)
- resolved Oct 01, 2026, 02:52 PM UTC
Status: Resolved Please be advised that the previously reported issue where some clients experienced lower than normal approval rates or response time latency has been resolved as of 10:20 AM ET. Components Affected Stratus -> Operational Affected components Chase (Operational)