Masabi incident

[Australia] Platform Incident - Degraded Approval Rates - Visa Credit Network

Minor Resolved View vendor source →

Masabi experienced a minor incident on September 29, 2026 affecting Chase, lasting 14h. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 06:21 AM UTC
Resolved
Sep 29, 2026, 08:22 PM UTC
Duration
14h
Detected by Pingoru
Sep 29, 2026, 06:21 AM UTC

Affected components

Chase

Update timeline

  1. investigating Sep 29, 2026, 06:21 AM UTC

    Status: Investigating Please be advised that Chase continues to remain in contact with Visa as they work towards resolving the previously reported issue where some clients are experiencing lower than normal approval rates or response time latency for Visa Credit transactions. Updates will be published as new information is available. Affected components Chase (Degraded performance)

  2. investigating Sep 29, 2026, 02:19 PM UTC

    Status: Investigating Please be advised Chase continues to remain in contact with Visa as they work towards resolving the previously reported issue where some clients are experiencing lower than normal approval rates or response time latency for Visa Credit transactions. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Further updates will be published as new information is available. Affected components Chase (Degraded performance)

  3. investigating Sep 29, 2026, 04:00 PM UTC

    Status: Investigating Please be advised Chase continues to remain in contact with Visa as they work towards resolving the previously reported issue where some clients are experiencing lower than normal approval rates or response time latency for Visa Credit transactions. Updates will be published as new information is available. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Affected components Chase (Degraded performance)

  4. investigating Sep 29, 2026, 06:07 PM UTC

    Status: Investigating Please be advised that Chase continues to remain in contact with Visa as they work towards resolving the previously reported issue where some clients are experiencing lower than normal approval rates or response time latency for Visa Credit transactions. Updates will be published as new information is available. Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational Reference Number: INC63183222 Affected components Chase (Degraded performance)

  5. resolved Sep 29, 2026, 08:22 PM UTC

    Status: Resolved Please be advised that the previously reported issue from Chase where some clients experienced lower than normal approval rates or response time latency for Visa Credit transactions has been resolved as of 3:20 PM ET. Components Affected: NetConnect -> Operational Tandem -> Operational Stratus -> Operational Reference Number: INC63183222 Affected components Chase (Operational)