Malomo Outage History

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Malomo had 5 outages in the last 2 years totaling 138h 51m of downtime — averaging 0.2 incidents per month.

There were 5 Malomo outages since June 3, 2025 totaling 138h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gomalomo.com

Major March 9, 2026

Klaviyo event delivery failures

Detected by Pingoru
Mar 09, 2026, 06:10 PM UTC
Resolved
Mar 10, 2026, 03:46 PM UTC
Duration
21h 35m
Affected: Klaviyo
Timeline · 3 updates
  1. investigating Mar 09, 2026, 07:10 PM UTC

    We are currently investigating an issue affecting event delivery to Klaviyo. Some customers may experience delays or failures with events being sent to Klaviyo. Our team has identified authentication-related errors beginning around March 7 and is actively working to determine the root cause and restore normal event delivery. We will provide updates as we learn more.

  2. monitoring Mar 09, 2026, 09:12 PM UTC

    A fix has been deployed and we are monitoring results.

  3. resolved Mar 10, 2026, 03:46 PM UTC

    This incident has been resolved. Klaviyo events are processing as expected now. Our backlog of events that were queued during the incident were processed and notifications were triggered as our events caught up.

Read the full incident report →

Minor October 17, 2025

Delayed events

Detected by Pingoru
Oct 17, 2025, 06:33 PM UTC
Resolved
Oct 18, 2025, 12:00 AM UTC
Duration
5h 26m
Affected: Shopify
Timeline · 2 updates
  1. monitoring Oct 17, 2025, 06:33 PM UTC

    We have identified an issue that has caused a slow down in processing events. While all events should process successfully, some customers may experience delays in some orders and fulfillments displaying in Malomo and events reaching integrations. Our team is working to clear the queue and eliminate these delays quickly. We will share further updates as we continue to resolve the issue.

  2. resolved Oct 18, 2025, 03:55 PM UTC

    All events should be processing as normal.

Read the full incident report →

Minor August 20, 2025

Klaviyo Integration Delayed Event Processing

Detected by Pingoru
Aug 20, 2025, 05:54 PM UTC
Resolved
Aug 21, 2025, 01:24 PM UTC
Duration
19h 29m
Affected: Klaviyo
Timeline · 2 updates
  1. monitoring Aug 20, 2025, 05:54 PM UTC

    Our team identified an issue with the Klaviyo integration connection that has caused a backup in event processing. Some accounts may see delayed events during this time. Our team has deployed a fix and is monitoring the reduction in the event backlog.

  2. resolved Aug 21, 2025, 01:24 PM UTC

    Our team has confirmed that the backup in event processing for the Klaviyo integration has been fully resolved. Events are now processing as expected.

Read the full incident report →

Notice June 3, 2025

Duplicate Order Created Events

Detected by Pingoru
Jun 03, 2025, 03:07 PM UTC
Resolved
Jun 03, 2025, 06:30 PM UTC
Duration
3h 22m
Affected: APIKlaviyoAttentivePostscript
Timeline · 2 updates
  1. investigating Jun 03, 2025, 03:07 PM UTC

    Our team has identified an issue with duplicate Shopify Order Created events being generated which may be sending duplicate events for Order created to connected integrations. We are currently investigating.

  2. resolved Jun 04, 2025, 01:08 PM UTC

    This issue has been resolved.

Read the full incident report →