Malomo incident

Duplicate Order Created Events

Notice Resolved View vendor source →

Malomo experienced a notice incident on June 3, 2025 affecting API and Klaviyo and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 03:07 PM UTC
Resolved
Jun 03, 2025, 06:30 PM UTC
Duration
3h 22m
Detected by Pingoru
Jun 03, 2025, 03:07 PM UTC

Affected components

APIKlaviyoAttentivePostscript

Update timeline

  1. investigating Jun 03, 2025, 03:07 PM UTC

    Our team has identified an issue with duplicate Shopify Order Created events being generated which may be sending duplicate events for Order created to connected integrations. We are currently investigating.

  2. resolved Jun 04, 2025, 01:08 PM UTC

    This issue has been resolved.