mailprotector experienced a notice incident on August 5, 2025 affecting Management Console, lasting 23d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 04:18 PM UTC
Mailprotector is seeing an increase in User Sync Errors affecting some Google Workspace customers due to a recent Google update. The error occurs when authenticating with Google. The error may be displayed as "Data too long for column". Resolution (required for each affected domain): 1. Delete the User Source under the User Sync tab in your console 2. Add a new User Source and reconnect to Google Workspace Please reach out to support with any additional questions or concerns.
- monitoring Aug 05, 2025, 07:30 PM UTC
We are continuing to monitor.
- resolved Aug 29, 2025, 06:47 PM UTC
User sync errors affecting Google Workspace customers have been resolved. If an error still exists for a domain, please delete and recreate the user sync in the Mailprotector Console or open a request with the support team for guidance.