mailprotector incident

Outbound email delivery delays

Minor Resolved View vendor source →

mailprotector experienced a minor incident on March 20, 2023 affecting CloudFilter and SafeSend Email Security, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2023, 04:30 PM UTC
Resolved
Mar 20, 2023, 05:08 PM UTC
Duration
37m
Detected by Pingoru
Mar 20, 2023, 04:30 PM UTC

Affected components

CloudFilter and SafeSend Email Security

Update timeline

  1. investigating Mar 20, 2023, 04:30 PM UTC

    We have identified a surge in outbound email delivery. The team is investigating the issue.

  2. monitoring Mar 20, 2023, 04:48 PM UTC

    Outbound queues are beginning to clear, and we are continuing to monitor the progress.

  3. resolved Mar 20, 2023, 05:08 PM UTC

    The outbound queues are healthy and delivering as expected.