mailprotector incident

Brief mail delay after virus definition update

Minor Resolved View vendor source →

mailprotector experienced a minor incident on May 16, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 16, 2023, 11:00 AM UTC
Resolved
May 16, 2023, 11:00 AM UTC
Duration
—
Detected by Pingoru
May 16, 2023, 11:00 AM UTC

Update timeline

  1. resolved May 16, 2023, 01:28 PM UTC

    At approximately 4:00 AM ET, mail flow experienced delays of up to 15 minutes following an update of anti-virus definitions. The definition update was rolled back and replaced with a new definition update around 7:00 AM ET. The team continues monitoring mail flow and assessing the anti-virus definition updates. Mail flow is currently operating as expected.