mailprotector experienced a minor incident on May 22, 2023 affecting Management Console, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 22, 2023, 06:04 PM UTC
The team has identified an issue with mail log processing. Mail logs are behind by as much as 45 minutes in the Console. Mail flow is not affected by the log processing delay. Email is delivering as expected.
- monitoring May 22, 2023, 06:56 PM UTC
Logging has begun recovering, but there is a large amount of data to process. Log data will continue to appear delayed while the log processing catches up. An estimated time for full recovery is not yet known. Email flow is delivering as expected. Log processing does not affect mail flow.
- monitoring May 22, 2023, 07:44 PM UTC
Log processing is steadily improving. Current log delays are under 18 minutes. Log processing should return to normal within 90 minutes at the current trend.
- resolved May 22, 2023, 08:35 PM UTC
Log processing is operating normally.