mailprotector incident

CloudMail web UI displaying error when sending email

Minor Resolved View vendor source →

mailprotector experienced a minor incident on May 30, 2023 affecting CloudMail Hosted Email, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2023, 08:06 PM UTC
Resolved
May 30, 2023, 09:15 PM UTC
Duration
1h 8m
Detected by Pingoru
May 30, 2023, 08:06 PM UTC

Affected components

CloudMail Hosted Email

Update timeline

  1. investigating May 30, 2023, 08:06 PM UTC

    We are investigating an issue with the CloudMail webmail UI displaying "an error occurred during sending the message" despite the email sending successfully. The UI may save the sent email to the Drafts folder. An optional workaround is to use webmail2.cloudmail.email

  2. resolved May 30, 2023, 09:15 PM UTC

    The error displayed after sending emails from the CloudMail web UI is resolved. Messages sent from CloudMail were being delayed just enough to the outbound gateway to cause the error in the webmail UI. Mail flow was handled more gracefully on the backend. The team will continue to monitor the handoff between CloudMail and the outbound gateway through May 31.