mailprotector experienced a notice incident on October 17, 2023 affecting CloudFilter and SafeSend Email Security and Management Console, lasting 5h 6m. The incident has been resolved; the full update timeline is below.
Affected components
CloudFilter and SafeSend Email SecurityManagement Console
Update timeline
- monitoring Oct 17, 2023, 09:49 PM UTC
The inbound email flow is operating as expected. Releasing multiple quarantined emails from the Console is delayed by as much as 40 minutes. A mass quarantine release has been requested and is being processed. To reiterate, normal email flow is not impacted. Only multiple or mass-released emails from the quarantine will experience a delay. The team is monitoring the quarantine release queue.
- resolved Oct 18, 2023, 02:55 AM UTC
The quarantine release queue has cleared.