mailprotector incident

Inbound mail flow delayed

Minor Resolved View vendor source →

mailprotector experienced a minor incident on October 18, 2023 affecting CloudFilter and SafeSend Email Security, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2023, 03:49 PM UTC
Resolved
Oct 18, 2023, 07:47 PM UTC
Duration
3h 57m
Detected by Pingoru
Oct 18, 2023, 03:49 PM UTC

Affected components

CloudFilter and SafeSend Email Security

Update timeline

  1. investigating Oct 18, 2023, 03:49 PM UTC

    We are currently investigating inbound mail flow delays. Observed delays are at 5 to 10 minutes. Some messages may experience longer delays.

  2. investigating Oct 18, 2023, 04:19 PM UTC

    We are continuing to investigate the issue. Reports have been received of some emails being delayed by 45 minutes.

  3. resolved Oct 18, 2023, 07:47 PM UTC

    Inbound mail flow performance is operating as expected. A post-mortem follow-up will be added to this incident in the coming day or two.