mailprotector experienced a minor incident on August 5, 2024 affecting Shield, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Shield
Update timeline
- investigating Aug 05, 2024, 08:23 PM UTC
The team is aware that Shield components are responding slowly and is investigating the issue. Access to the Shield UI and loading the HUD in emails may time out.
- identified Aug 05, 2024, 08:37 PM UTC
The cause has been identified and isolated. Performance has returned to normal while the team addresses the root cause.
- monitoring Aug 05, 2024, 09:47 PM UTC
A fix has been implemented, and Shield is performing as expected. Link analysis in X-ray is processing a backlog, but this has no impact on Shield's performance at this time. The team will continue to monitor until the backlog is processed.
- resolved Aug 06, 2024, 12:17 AM UTC
This incident has been resolved.