mailprotector experienced a minor incident on August 21, 2024 affecting Shield, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Shield
Update timeline
- investigating Aug 21, 2024, 02:47 PM UTC
At approximately 8:15 AM EDT, alerts indicated delayed email delivery due to a spike in traffic. The team has improved email delivery by scaling systems and continues investigating the issue.
- monitoring Aug 21, 2024, 03:31 PM UTC
We believe we have identified the source of the spike in traffic. Email delivery is returning to normal, and we will continue to monitor its performance.
- resolved Aug 21, 2024, 06:45 PM UTC
This incident has been resolved.