mailprotector incident

Shield link analysis slow; mail flow normal

Notice Resolved View vendor source →

mailprotector experienced a notice incident on August 27, 2024 affecting Shield, lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2024, 01:40 PM UTC
Resolved
Aug 27, 2024, 06:31 PM UTC
Duration
4h 50m
Detected by Pingoru
Aug 27, 2024, 01:40 PM UTC

Affected components

Shield

Update timeline

  1. investigating Aug 27, 2024, 01:40 PM UTC

    Link analysis in X-ray is running slow and may not show results. The team is investigating the issue. Mail flow is operating normally and has not been impacted by the issue.

  2. resolved Aug 27, 2024, 06:31 PM UTC

    Link analysis has been modified to improve performance and X-ray should be working as expected.