mailprotector incident

Outbound emails held for review aggressively

Notice Resolved View vendor source →

mailprotector experienced a notice incident on September 10, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 07:30 PM UTC
Resolved
Sep 10, 2024, 07:30 PM UTC
Duration
—
Detected by Pingoru
Sep 10, 2024, 07:30 PM UTC

Update timeline

  1. resolved Sep 10, 2024, 08:38 PM UTC

    From approximately 3:35 PM ET outgoing emails were being held for review at an aggressive rate. The team was alerted and resolved the verification rule causing the aggressive filtering about an hour later. Emails sent during this time will need to be released by the sender. Senders will have received a notification stating their email(s) been held for review and clicking the release button will deliver the message to the intended recipient(s).