mailprotector experienced a minor incident on October 7, 2024 affecting CloudFilter and SafeSend Email Security, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
CloudFilter and SafeSend Email Security
Update timeline
- identified Oct 07, 2024, 08:00 PM UTC
Emails destined for quarantine by CloudFilter may not be accessed or released due to a problem with Amazon Web Services' S3 storage service. The team is working with AWS to restore expected performance as quickly as possible.
- resolved Oct 07, 2024, 08:13 PM UTC
The AWS outage has been resolved, and CloudFilter's impact has been minimal. Quarantine access and performance are operational.