mailprotector incident

AWS S3 outage causing Shield mail flow problem

Major Resolved View vendor source →

mailprotector experienced a major incident on October 7, 2024 affecting Shield, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 07:56 PM UTC
Resolved
Oct 07, 2024, 08:29 PM UTC
Duration
32m
Detected by Pingoru
Oct 07, 2024, 07:56 PM UTC

Affected components

Shield

Update timeline

  1. identified Oct 07, 2024, 07:56 PM UTC

    Email delivery to Shield is impacted by an outage of Amazon Web Services' S3 storage service. The team will work with AWS to restore expected services as quickly as possible.

  2. monitoring Oct 07, 2024, 08:15 PM UTC

    Per AWS, "Oct 07 1:06 PM PDT Between 12:27 PM and 12:52 PM PDT we experienced increased API error rates for PUT and GET requests to S3 in the US-EAST-2 Region. Other AWS Services that use PUT and GET S3 APIs were also affected. The error rates have recovered, and we continue to investigate root cause." The service is restored, and Shield mail delivery performance resumes the expected performance. Depending on when the email was sent, some mail delivery delays may occur.

  3. resolved Oct 07, 2024, 08:29 PM UTC

    AWS has confirmed the issue with S3 storage has been resolved.