mailprotector experienced a minor incident on October 30, 2024 affecting Bracket Encrypted Email, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2024, 03:41 PM UTC
Some attempts to send Bracket encrypted emails from CloudFilter-protected accounts are failing due to a TLS error. We are investigating the issue. Sending Bracket emails directly from https://bracket.email or Shield is working as expected.
- identified Oct 30, 2024, 03:50 PM UTC
The issue has been identified, and the team is working on implementing the fix.
- monitoring Oct 30, 2024, 03:56 PM UTC
The TLS connection issue from CloudFilter's outbound gateway to Bracket is fixed, and we are monitoring the logs to ensure resolution. Bracket encryption from CloudFilter-protected accounts is operating as expected.
- resolved Oct 30, 2024, 06:11 PM UTC
We have confirmed the TLS connections between the affected CloudFilter outbound gateway servers and Bracket have been working as expected.